Sending back the goods

Use the original packing material if possible. Shipments up to 2 kg in weight can be sent as a small packet, up to 20 kg as a DHL Parcel. Suitable address labels should be available from any post office.

We will require proof that you have returned the goods (e.g. receipt from the post office).
Please write to us if you want to return shipments which weigh above 20 kg. We will contact you as soon as possible to discuss the best way to ship.

 

If you want to return only part of the order, please pay the amount on the invoice minus the gross value of the goods you want to return.

 

To allow us to credit your account if necessary, please tell us your IBAN and BIC (or account number, the account holder, the name of the bank and the sort code). We will credit your account without sending a separate email or letter.
If you would like a different arrangement, e.g. to order something else, please let us know in writing.